Useful Information & Policies
Child policy for Thermal Pools & Day Spa
Please be aware the Lost Spring is an adult relaxation centre. Children under 14 are not permitted in or around our geo-Thermal Pools.
Children over 14 but under 18 are permitted in our Geo-Thermal pools but must be accompanied by an adult with an ideal 1:1 adult/child ratio.
Children under 16 are not permitted in our Day Spa therapy rooms and we do not offer treatments to children under 16.Children are permitted within our Café and lounge area but must be supervised at all times by an adult with an ideal 1:1 adult/child ratio.
Medical conditions & pregnancy
If you are pregnant or suffer from high blood pressure please consult your doctor before swimming in our geo-thermal Pools.
If you are booking a Day Spa Treatment and you are pregnant, please let us know at time of booking, we may request that you consult your doctor or midwife first.
Should you have a medical condition such as diabetes or high blood pressure, or if you have been treated for cancer within the last 5 years, please consult your doctor first and let us know at time of booking.
Please notify us prior to your treatment should your medical status change.
Access to our Day Spa therapy rooms is via stairs. We do not have any lifts available at this stage. Please advise us in advance should you need help to access our Day Spa facility.
Pathways to our largest geo-Thermal pool are accessible and steps can be avoided by taking an alternative route, please ask at reception for the best option for you. Please note we do not have ramp access to the higher up Crater Lake pools, these have steps.
Our pathways to the thermal pools are not smooth and may be slightly difficult to maneuver in a walker or wheelchair.
Entering the thermal water you will find shallow steps, we do not have ramps, hoists or rails when getting into our thermal pools.
Should you feel you may need assistance to get around, we recommend that you bring with you someone who can help you to and from, and in and out of our Thermal Pools. If you are traveling by yourself or you require further assistance please let reception know on arrival so we can help.
Changing facilities, showers & lockers
Male and Female changing rooms and shower rooms are available. Each is fitted with shower rooms, hairdryers, hand soap, and hair & body wash.
We have communal lockers, and also lockers in the ladies changing rooms. Lockers are of reasonable size to allow storage for valuables and belongings. Suitcases or large bags can be checked in at reception.
We recommend valuables be stored in lockers, however you are welcome to take your belongings with you out to the pool area.
Lost and Found
Whilst we will endeavor to locate lost property, The Lost Spring cannot accept responsibility for your belongings and will not be liable for any loss or damage caused to them. Lost and found items that are handed in to reception will be held for up to 3 months. Please contact our reception should you have an enquiry regarding a lost item.
We request that you wear swimwear or clothing when in public areas of the Lost Spring. If dining in our Café dining room you will be required to be dressed or in a robe. Robes are available for hire at reception, or you’re more than welcome to bring your own.
Food & Drinks
The Lost Spring is a licensed premise with a Café on site and pool side service available. Please do not bring your own Food or Drinks on site.
The Lost Spring is a non-smoking environment. Should you wish to smoke there is a smoking area near our front entrance and car park.
We do not allow smoking around our pool area or inside our building.
For the peace and tranquility of other guests we request that mobile phones are turned off whilst around our Geo-Thermal Pools area and in our Day Spa therapy rooms and lounge.