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COVID-19 UPDATE

COVID-19 UPDATE

COVID-19 UPDATE

New Zealand moves to the COVID-19 Protection Framework, also known as the Traffic Light System on the 3rd December 2021.  This has been a challenging time for us as we move to a vaccinated premise. We know that this will mean we will be missing some familiar and much-loved faces – and this fills us with sadness. However, to keep our business open and our staff employed we know that we must change to the structure given to us. 

 

So please familiarise yourself on the following guidelines under the new COVID-19 Framework which is currently in place.

All guests entering our premises need to:

  1. Provide their Vaccine Pass along with a Photo ID (click here to find out more information)
  2. Sign in using the COVID Tracer App
  3. Wear masks in all indoor areas including reception area, changing rooms and restaurant except when eating.

 

It is our duty to protect our guests and staff, to do this, we are limiting the number of guests at our premise at any given time.

Bookings are highly recommended but not essential for the Restaurant and the Geo-thermal pools.

 

We are open seven days a week from the 26th December 2021 – 6th February 2022.

 

The Lost Spring Recommendations for you…

Reducing Bathroom Time: We recommend coming changed in your swimsuit to avoid added congestion in our bathrooms. We have also added an outside toilet for those using the pools and some brand-new poolside showers to rinse off in in the open air.

Please bring your mask to the pools for re-entry into the main building and main bathrooms.

Dining: We have four different areas to dine in (Restaurant, Pavilion, Skydeck and Beach) so we will try to space you out as much as the weather allows. Reservations are highly recommended. Thursday is our quietest day, with a happy hour from 12 – 3pm.

Wellness: Please do not come to visit us if you are sick. We would love to see you another time.

Remember: We offer PayWave facilities in all payment areas as a contactless and convenient way to pay. Please note: All Credit Card and Paywave transactions incur a transaction fee of 1.85%.

From the 7th of February 2022, we will be open Thursday – Sunday with the following opening hours:

Geo-Thermal Pools                                                        
Sunday: 9:30 am - 7:00 pm (Last Pool Entry at 5.30pm)               
Friday-Saturday: 9:30 am - 9:00 pm (Last Pool Entry at 7.30pm)               
Email: magic@thelostspring.co.nz
Bookings Recommended

Restaurant                                                        
Thursday: 9:00am – 7pm (Last Reservation 5.45pm)           
Friday-Sunday  : 9:00 am - 9:00 pm (Last Reservation 8.00pm)               
Email: magic@thelostspring.co.nz
Bookings Required

Day Spa
Thursday - Sunday: 9:45 am - 7:00 pm
Phone: +64 (0)7 866 0456 Ext: 2
Email: dayspa@thelostspring.co.nz
Bookings essential for any Day Spa treatment

The Lost Spring will be closed Monday to Wednesday

Reviews

See what people love about The Lost Spring

"Anniversary Treat"

Fabulous place, very relaxing and enjoyed the pina colada by the pool, topped off with a couples massage.

"Hidden treasure"

Well worth going. A hidden treasure in Whitianga, and highly recommended. Great place for couples with hot springs, cocktails and meals.

"Bliss!"

I had a most enjoyable time having a swim and then a body massage as well as a platter of delicious food and a cocktail

Find the Lost Spring, Whitianga, New Zealand

Visit New Zealand's Luxury Oasis of Geo-Thermal Pools, Day Spa & Dining

Opening Hours

Geo-thermal Pools

Friday - Saturday: 9:30 am - 9:00 pm
Last booking 7.00pm

Sunday - Thursday: 9.30am - 7pm
Last booking 5.00pm

Bookings Essential

 

Day Spa

Monday - Sunday: 9.30am - 7pm


Bookings Essential

Bookings essential for Day Spa

Restaurant

Monday - Thursday: 9:00 am - 7:00 pm
Last reservation at 5:45pm

Friday - Sunday: 9:00 am - 9:00 pm
Last reservation at 8pm

Reservations Essential