COVID Policy
About Level 2 at The Lost Spring – This means that we are open, but with restrictions as Covid is contained, but the risk of community transmission remains.
- Protocols on our site limiting the maximum numbers of visitors in our outdoor pool area is 100 people.
- The Restaurant and Reception space will be limited to a maximum of 50 visitors at a time, the Pavilion, Skydeck and Beach are defined as a separate space and may take limited overflow depending on the weather.
- There are social distancing requirements, sanitising, mandatory scanning or signing in and face masks inside but not required while eating or swimming.
The Lost Spring Recommendations for you
Avoid our Busiest times if you can. Our Pools are generally quieter between 0930 and 1pm and again from 6pm – close, Saturday is always our busiest day. Our outdoor area is now restricted to a maximum of 100 people. Reservations are essential.
Reducing Bathroom Time: We recommend coming changed in your swimsuit to avoid added congestion in our bathrooms. We have also added an outside toilet for those using the pools and some brand new poolside showers to rinse off in in the open air.
Please bring your mask to the pools for re-entry into the main building and main bathrooms.
Poolside Service: Please wait for us to come to you in the pools to order food and beverages, we cannot offer service from the Juice Shack in Level 2.
Dining: We ask that you stay seated at your table, we will come to you. You should wear a mask unless eating. We have four different areas to dine in (Restaurant, Pavilion, Skydeck and Beach) so we will try to space you out as much as the weather allows. Reservations are highly recommended. Thursday is our quietest day, with a happy hour from 12 – 3pm or all day if paying with a voucher.
Our Opening hours are as follows:
Geo-Thermal Pools
Friday - Saturday: 9:30am - 9.00pm
Last Entry at 7:30pm
Sunday: 9:30am - 7:00 pm
Last Entry at 5:30pm
Phone: +64 (0)7 866 0456
Email: magic@thelostspring.co.nz
Day Spa
Thursday - Sunday: 9:45 am - 7:00 pm
Phone: +64 (0)7 866 0456 Ext: 2
Email: dayspa@thelostspring.co.nz
Restaurant
Thursday: 9:00am - 7.00pm
Last Seating at 5:45pm
Friday - Sunday: 9:00am - 9:00 pm
Last Seating at 8pm
Phone: +64 (0)7 866 0456 Ext: 3
Email: magic@thelostspring.co.nz
Wellness: Please do not come to visit us if you are sick. Stay home and get tested if you have any Covid symptoms. We would love to see you another time.
Remember: We offer PayWave facilities in all payment areas as a contactless and convenient way to pay. Please note: All Credit Card transactions incur a transaction fee of 1.85%.
Contact our team to book or to cancel a booking due to illness. 07 866 0456 or magic@thelostspring.co.nz.
Find out more about each of the Levels and their risk assessments on the official COVID-19 website here About the Alert System | Unite against COVID-19 (covid19.govt.nz)
